Discuss how E-commerce can reduce cycle time, improve employees empowerment, facilitate customer support
Saturday, June 14, 2008
E-commerce is the process of buying, selling, transferring or exchanging products, services and information via computer networks. Cycle Time is the amount of time between a customer placing and order and receiving the goods. E-Commerce can reduce cycle time by using electronic devices to communicate internally between employees and departments, and externally between customers, suppliers, and other partners. The use of e-mail, intranets, or extranets helps speed the transmission of information.
Intranet is a corporate LAN or WAN that uses internet technology and is secured behind a company’s firewall. It operates as private network with limited access (only employees with authorization can use it). It usually contains sensitive information. Extranets is a network that uses a virtual private network to link intranets in different locations over the internet. It provides secured connectivity between a corporation’s intranet and the intranets of its business partners, material suppliers and customers. Access is also mostly
limited and highly controlled.
Intranets or extranets give the company’s most updated information to employees. Employees can readily reuse information share information across boundaries. Online education and training help staff maintain, improve and expand their knowledge and skills to meet the requirements of a rapidly changing business environment. This creates a base of knowledgeable employees who make more informed, faster decisions. Better decisions increase competitiveness.
Consider the time it typically takes to respond to customer issues. Often, a customer contacts a support person, who then converts the line to business analyst, who would then contact someone in the IT department in order to run queries for the question at hand. The process t
akes times. By Publishing Frequently Asked Questions (FAQ’s) on a website saves customers time and money waiting on the phone for a response.
Automatic email responses provide customers with instant information to their inquiries. Customers also can know the latest promotion through company’s email. Normally, when you do online shopping, the description, reviews of products are shown in details. Customers can do comparison easily by using this information. For example, Dell only doing online transaction with customers. It allows customers to customize the computer they desired and also making e-payment. It offers a quick and ease way of transaction and maintain the business relationship with customers.
Intranet is a corporate LAN or WAN that uses internet technology and is secured behind a company’s firewall. It operates as private network with limited access (only employees with authorization can use it). It usually contains sensitive information. Extranets is a network that uses a virtual private network to link intranets in different locations over the internet. It provides secured connectivity between a corporation’s intranet and the intranets of its business partners, material suppliers and customers. Access is also mostly
limited and highly controlled.Intranets or extranets give the company’s most updated information to employees. Employees can readily reuse information share information across boundaries. Online education and training help staff maintain, improve and expand their knowledge and skills to meet the requirements of a rapidly changing business environment. This creates a base of knowledgeable employees who make more informed, faster decisions. Better decisions increase competitiveness.
Consider the time it typically takes to respond to customer issues. Often, a customer contacts a support person, who then converts the line to business analyst, who would then contact someone in the IT department in order to run queries for the question at hand. The process t
akes times. By Publishing Frequently Asked Questions (FAQ’s) on a website saves customers time and money waiting on the phone for a response. Automatic email responses provide customers with instant information to their inquiries. Customers also can know the latest promotion through company’s email. Normally, when you do online shopping, the description, reviews of products are shown in details. Customers can do comparison easily by using this information. For example, Dell only doing online transaction with customers. It allows customers to customize the computer they desired and also making e-payment. It offers a quick and ease way of transaction and maintain the business relationship with customers.
